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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A popup will show up. It contains thorough information about all the operations that you can perform on the given page. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge variety of video tutorials clarifying how to use our web hosting Control Panel. They're created for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly find their way around our Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you searching for, take a peek at our comprehensive Frequently Asked Questions section, which contains questions asked by real individuals and offers real solutions. We constantly update our Frequently Asked Questions database with new Q&A's in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a great team of customer service technicians available 24-7-365 and eager to assist you with any problem. Each trouble ticket you open will be replied to within 1 hour (the average trouble ticket response time is just 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 240763

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com